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Organizational Behaviour Case Study Order Description

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Conversely, staff who display behaviour that is not desirable cannot move through these levels, and repeated failure to do so can lead to disciplinary action. This can be seen as punishment. People can become resentful at having their performance graded every month, particularly in those areas where it is their line manager’s perception of whether or not they have achieved the desired results.”

Organizational Behaviour Essay - Paper Topics

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At Leeds Call Centre, staff are rewarded when behaviour delivers results in line with business requirements. Each month, staff performance is reviewed against a number of objectives. This takes place as performance appraisal. Such standards or objectives relate to an average call length, sales of each product, and attention to detail. It also includes adherence to standards and to prescriptive scripting. This performance appraisal system is known as Effective Level Review. The call centre operators can be ranked 1 to 10 in terms of their level of effectiveness. Depending on the score they obtain, they can get an increase in salary after every six months of successful reviews. When employees move through the levels and get high scores this means that they have performed well which in turn can mean that they can be given other tasks instead of answering the phone. This is a welcome change to the employees as the call operator role can become mundane and repetitive and the opportunity to do other tasks is seen as a reward for good performance. Thus it reinforces acceptable behaviour.

Sociology has played a role in the development of macro theory very similar to that played by psychology in micro theory. Personal and individual peculiarities are studied by psychology while sociology helps to explain and analyze anthropological, political and economic differences and issues. Basically, these are values related to micro and macro levels of analysis. “In some areas of I/O psychology, such as job satisfaction, new perspectives on affect have begun to reshape the domain” (Kanfer et al 2002, 5). At present, it appears to be particularly concerned with variations in the value placed on the study of individuals in organizations. In general, only a special combination of sociology and psychology helps to understand organizations as complex units. For instance, personality theory gradually gave way to social psychology, in particular to group dynamics and action research. For instance, values are more acceptable to psychology than to organizational behavior but they play an important role in analysis of organizational behavior (Mowday, Sutton, 1993).

Organizational Behaviour Essay Examples

Huczynski and Buchanan (2007) Organisational Behaviour (6th ed.) FT Prentice Hall Your task:

Theories and the field of organizational behavior study are closely connected with psychology and sociology which help to define and analyze the main elements and concepts of organizational behavior. Micro theory in organizational behavior deals with the behaviors and nature of individuals and small groups in organizations. It has been strongly influenced by psychology, and many theorists of this kind were originally trained in that field. Contrast instance, macro theory focuses on the behavior and nature of organizations, not of individuals and groups. Parts of the organization may be of concern as well, and so may the environment surrounding the organization (Sims, 2002).

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